How to Choose the Right Mattress for Your Hotel: A Simple Guide for Hospitality Providers
Choosing the right hotel mattress is one of the most important decisions you can make for your rooms. The quality of your mattresses directly influences guest comfort, reviews, satisfaction scores, and repeat bookings. With so many mattress types available — open coil, pocket sprung, firm, medium, waterproof, quilted — it can be difficult to know which one is right for your property.
Here’s a clear, hotel-focused guide to help you choose the best contract mattress for your rooms.
Understand Your Guest Profile and Room Type
Not every room in your property needs the same level of comfort or specification. Start by identifying how each room is used and who typically stays there.
- Luxury suites: Guests expect premium comfort → choose pocket sprung
- Standard hotel rooms: A blend of comfort + durability → choose open coil contract
- Serviced apartments: Longer stays need better support → choose medium or medium-firm
- Family rooms: Look for durable, easy-to-clean covers
- Budget rooms or hostels: Prioritise durability and hygiene over luxury
Matching mattress quality to room type helps you control costs without sacrificing guest satisfaction.
Choose the Right Mattress Construction
The construction of your mattress determines both comfort and longevity. Here’s what hospitality providers should look for:
Pocket Sprung (Premium Choice)
- Individual springs for enhanced comfort
- Better motion isolation
- Perfect for luxury rooms and boutique hotels
Open Coil (Reliable + Cost-Effective)
- Strong, durable spring unit
- Excellent value for high-occupancy rooms
- Ideal for B&Bs, standard hotel rooms, rentals
Waterproof or Water-Resistant Covers
- Great for serviced apartments, hostels, or properties with high turnover
- Protects against spills and stains
- Extends mattress lifespan
Each type has a place in hotel accommodation — the right choice depends on budget, room status, and guest expectations.
Consider Durability, Depth, and Practical Features
Beyond comfort, hotels should look for mattresses that perform reliably through constant turnover.
Here’s what matters
Depth & Support
26–30cm depth → more comfort, premium feel
20–24cm depth → durable, cost-efficient, easy to maintain
Double-Sided Construction
Extends mattress lifespan
Allows for rotation + flipping
Reduces wear and sagging
Edge Support
Helps maintain mattress shape
Better for frequent use
Fabric Type
Quilted → modern, soft feel
Hard-wearing woven → robust, contract-ready
Nautilus / PVC → hygienic, easy to clean
Durability matters — the right features ensure your mattress maintains comfort and support long after a domestic model would fail.